If you have any questions along the way, please ask! We are here to provide a joy-filled ballet experience. Contact us at firstname.lastname@example.org.
YOUR FIRST BOX
When will my box ship?
- Monthly Story Ballet Boxes ship on 5th of month.
- Butterfly Ballet Gift Box (single box) ships within 72 hours.
Can the same box benefit kids age 3 to 10?
Definitely! Our dancers have tested this. We ship two versions of the monthly subscription box for Ages 3-7 and 8-10 that are age appropriate for each group.
What is in a Butterfly Ballet Club monthly subscription box?
Each Story Ballet Box theme is based on a child-friendly ballet like Sleeping Beauty or The Nutcracker. Past boxes have included Princess Aurora from Sleeping Beauty, The Little Mermaid, and Swan Lake.
The Classic Box contains 5-7 items including costume accessories, dance props, educational materials and other themed products.
The deluxe Bravo Box contains everything in the Classic Box plus an inspiring ballet-themed book and an extra item your dancer will love.
More than a box! Each box includes a ballet lesson:
- Access to the monthly Story Ballet Class with Miss Gwen. Dancers LOVE learning a creative, child-friendly version of a dance from a famous ballet!
Do you offer a box for siblings? Yes, because it is more fun to dance together! Choose the Sibling Add On at checkout to add props, costume accessories and more for a second child. May be combined with the Classic or Bravo Box. Renews monthly.
How do I access the story ballet class video?
We will email you a link each month and there will be a QR Code inside your box. Access this delightful video as many times as you like during the month. The story ballet class is a perfect rainy day activity.
If your child doesn't LOVE her first box, return it to us within two weeks of delivery for a full refund. See "Refunds" below.
A subscription to Butterfly Ballet Club is a delightful gift that your dancer will remember for the rest of her life!
When ordering a gift:
- Enter the recipient's name/address in the shipping details.
- Add the parent email address to Notes for parents to receive the Story Ballet Class link directly each month.
- Want to include a card in the first box? Add your message in the Notes section at checkout. We will be happy to hand write a note to include in the box. She will be one happy dancer!
BILLING & SHIPPING
How much is shipping? Do you ship internationally?
FREE SHIPPING is included with every USPS order within the USA, just to keep you smiling. At this time we ship within the United States only.
When will my subscription renew and ship?
Monthly Subscription Monthly subscriptions renew automatically each month. You will be billed monthly going forward until you cancel your subscription.
Pre-Paid Subscriptions Prepaid Subscriptions do not renew at the end of their term.
All Purchases In the very unlikely case that your little dancer doesn't love her first box, return it to us in unused, new condition within 14 days for a full refund for the amount paid (including discounts) for your first box. The customer is responsible for return shipping costs. No refunds or returns beyond the first box.
Pre-Paid Subscriptions Since only the first box is returnable, purchaser returning the first box will receive a refund for the first box and store credit for the remaining boxes for the remaining months. We will also be happy to send the remaining boxes to another little dancer of your choice.
Gift Subscriptions All refunds and credits will be given to the purchaser, not the recipient.
Cancellations for renewing monthly subscriptions must be received 48 hours prior to your renewal date. Simply send us an email or login to your account. To pause your subscription for a month (for vacations, etc), login to your account.
MORE ABOUT SHIPPING
We are unable to guarantee that everyone who handles our boxes in the delivery process will be as careful as we were in putting them together. To report box contents damaged in shipping, email us a photo within 3 days of delivery. Each request will be evaluated case by case and we will work to make it right.
Subscription Box Shipping Example
Subscription orders placed after the 1st of the month will be fulfilled the following month.
EXAMPLE Place an order between October 2nd and November 1st. Your first box will ship on November 5th.
Does my child need special equipment or clothing for story ballet class?
Not at all. Our subscription boxes are designed to provide everything she will need for a month (or years!) of ballet joy. No barres, special equipment or ballet attire are needed.
Do you have a box for boys?
We get this question quite often. We welcome anyone to join us in Butterfly Ballet Club but our current focus is on girls age 3-12. If you are interested in a ballet subscription box for boys, let us know.
Questions, Problems or Suggestions?
No question is too small. No problem too big. All feedback is appreciated because it helps us to make Butterfly Ballet Club an even happier experience for our families! Email us at email@example.com