If you have any questions along the way, please ask! We are here to provide a joy-filled ballet experience. Contact us at hello@butterflyballetclub.com. 

YOUR FIRST BOX

When will my box ship?

• Monthly Ballet Boxes ship on 1st of month.
• Gift Sets, Gift Boxes & Non-subscription Items ship within 3 business days. 

What is in a Butterfly Ballet Club monthly subscription box for Ages 3-4 & 5-8?

Each Story Ballet Box theme is based on a child-friendly ballet like Sleeping Beauty or The Nutcracker. Past boxes have included Princess Aurora from Sleeping Beauty, The Little Mermaid, and Swan Lake.

All boxes contain educational activities & a themed ballet class (a QR Code is included in your box.) Access this delightful video as many times as you like during the month. The story ballet class is a perfect rainy day activity Deluxe boxes include costume accessories (often a tutu). Choose a box with a book add-on to include a beautiful ballet book. A budget-friendly mini box is also available.

Do you offer an add-on for siblings? Yes, because it is more fun to dance together! Choose the Sibling Add On additional items for siblings. 

What is in a Ballet Inspiration Club Box for Ages 9-14? 

Our boxes for Tweens & Teens follow the same classic ballet themes as our boxes for younger dancers. They include educational activities, practical items for her dance bag, and fun themed items to make her feel special and encourage her ballet adventure.

HAPPINESS GUARANTEE 

If your child doesn't LOVE her first box, return it to us within two weeks of delivery for a full refund. See "Refunds" below.

GIFT SUBSCRIPTIONS

A subscription to Butterfly Ballet Club is a delightful gift that your dancer will remember for the rest of her life!

When ordering a gift:

• Enter the recipient's name/address in the shipping details.
• Add a message to your dancer in the Notes section at checkout; we will include a handwritten note in her first box. 

BILLING & SHIPPING

How much is shipping? Do you ship internationally?
FREE SHIPPING is included with every USPS order within the USA, just to keep you smiling. At this time we ship within the United States only. 

When will my subscription renew and ship?
Monthly Subscription Monthly subscriptions renew automatically each month, one month from your first purchase date. You will be billed monthly going forward until you cancel your subscription. You may pause or cancel at anytime.

Pre-Paid Subscriptions  Prepaid Subscriptions do not renew at the end of their term. 

REFUNDS

All Purchases In the very unlikely case that your dancer doesn't love her first box, return it to us in unused, like new condition within 14 days for a full refund for the amount paid (including discounts) for your first box. The customer is responsible for return shipping costs. No refunds or returns are available beyond the first box.

Pre-Paid Subscriptions  Since only the first box is returnable, when a pre-paid box is returned, the purchase will receive a refund for the first box and store credit for the remaining boxes for the remaining months. We will  be happy to send the remaining boxes to another little dancer of your choice. Just send us an email so we can change the recipient's name and address.

Gift Subscriptions All refunds and credits will be made to the purchaser, not the recipient.

CANCELLATIONS/PAUSE DELIVERY

Cancellations for renewing monthly subscriptions must be received 48 hours prior to your renewal date. Simply send us an email or login to your account & cancel your subscription. To pause your subscription for a month (for vacations, etc), login to your account.

MORE ABOUT SHIPPING

Shipping Damage

We are unable to guarantee that everyone who handles our boxes in the delivery process will be as careful as we were in putting them together. To report box contents damaged in shipping, email us a photo within 7 days of delivery. Each request will be evaluated case by case and we will work to make it right.

Subscription Box Shipping Example 

All subscription orders placed by the 30th of the preceding month will be shipped on the 1st. Contact us if you would like a specific ship date for your first box.

OTHER FAQs

Does my child need special equipment or clothing for story ballet class?
Not at all. No barres, special equipment or ballet attire are needed.

Do you have a box for boys? 
We do offer a 3 month subscription that focuses on traditionally male roles from The Nutcracker.

Questions, Problems or Suggestions?
No question is too small. No problem too big. All feedback is appreciated because it helps us to make Butterfly Ballet Club an even happier experience for our families! Email us at hello@butterflyballetclub.com